FAQ

  • What is the Cancellation Policy?

    We try to be as fair as possible for both you and ourselves with regards to cancellations as we understand sometimes plans can change.

    You can cancel and receive a 100% refund as long as you cancel at least 28 days prior to your check-in date for bookings made after 22.03.24. For bookings done before this date you will receive a 100% refund as long as you cancel 14 days prior.

    For cancellations under these periods, there will be a refund only if the room is managed to be booked again. In any case, please let us know if your plans change as soon as possible .

    In either case, please note there is a 3.5% card processing fee by Stripe which is non-refundable.

  • Do i need a car?

    Yes. Although there is a bus stop 10 min away on foot, there is a steep hill to walk up and down and so we do recommend having a rental. In any case, Tenerife is an island best explored by car no matter where you stay.

    Having said that it is a coliving, so the general vibe is to share and explore together. Let us know if you w

  • What car rental company do you recommend?

    CICAR is the most popular amongst our guests. They have a very large fleet of new cars, have a great service and usually offer these at the best rates. They have offices in both north and south airports as well as in the nearby town of Puerto de la Cruz

  • Do guests usually share car rides together?

    In short, Yes. There is usually a mix of people who rent cars and others who prefer not to. This usually results in people organising trips together to discover the island as well as going on more practical trips to the groceries etc. This obviously varies month and cannot be guaranteed, only encouraged.

  • Does Taoro Coliving Recycle?

    Yes, there are plastic, glass and cardboard containers.

  • what is the minimum stay?

    7 nights.

    We do appreciate that some people would like to try the coliving experience before commiting to a longer period. However, almost everybody staying one week wishes they had stayed longer. Also we have a 25% discount for stays of 28 days or longer. We also believe this is the minimum time neede to really experience the coliving at the right pace and enjoy all the activities it has to offer.

  • How far is the airport by car?

    Tenerife North “Los Rodeos” Airport is a 15min drive.

    Tenerife South “Reina Sofia” Airport is a 1H drive.

  • How do you recommend to get from the airport to the coliving by public transport?

    From Tenerife North Airport. Los Rodeos

    Take one of the direct buses to Puerto de la cruz. Getting off at la Paz Botanic Garden stop you will find a taxi stop. From there its a 5 minute ride. Under 8 euros.

    If you decide this please contact us beforehand. If possible we can pick you up from the bus stop el Canario at the entrance of Puerto. Also a 5 min ride.

    From Tenerife South Airport - Reina Sofia.

    There is a direct bus (line 343) that goes from the airport to Puerto de la cruz. Try to take this one and again, Getting off at la Paz Botanic Garden stop you will find a taxi stop. From there its a 5 minute ride. Under 8 euros.

    Alternatively, you can also take a bus to santa cruz which go more frequently, and then one to Puerto de la Cruz. Getting off at la Paz Botanic Garden stop you will find a taxi stop. From there its a 5 minute ride. Under 8 euros. Tell them Taoro Coliving. Calle Taoro 38, Santa Ursula.

    If you decide this please contact us beforehand. If possible we can pick you up from the bus stop el Canario at the entrance of Puerto. Also a 5 min ride.